General information
These Terms and Conditions (“Terms”) govern the use of the Turbo Moka website and the purchase of products through www.turbomoka.it (the “Website”). By accessing the Website or placing an order, you agree to be bound by these Terms.
Seller identification
Turbo Moka is a brand of MAUA' S.r.l., a company registered in Italy.
Registered office: Corso Garibaldi 38, 20121 Milano (MI), Italia
Operating address: Via dei Lavoratori 9, 20090 Buccinasco (MI), Italia
Codice fiscale / Partita IVA: IT09680480960
REA: MI-2106419 · Share capital: € 12.121,00 fully paid
PEC: mauasrl@legalmail.it · Email: info@turbomoka.it · Tel: +39 346 352 9744
Eligibility
You must be at least 18 years old or the age of majority in your country to place an order on our Website. By using this site, you confirm that you meet this requirement.
Products and availability
All products are subject to availability. We reserve the right to modify or discontinue products at any time without notice. Product images and descriptions are provided for illustrative purposes; minor variations may occur.
Prices and payment
All prices are listed in Euros (€) and include Italian VAT where applicable. International customers are responsible for any customs duties, local taxes, or additional fees charged upon import.
We accept secure payments through the methods listed at checkout. Your payment method will be charged at the time of order confirmation.
Shipping and delivery
Turbo Moka ships both within Italy and internationally.
- Shipping times: estimated delivery times are provided at checkout but may vary due to customs or carrier delays.
- Shipping costs: calculated at checkout based on destination and order size.
- Customs & duties: international customers may be subject to import duties or taxes. These charges are the responsibility of the recipient.
We are not liable for delays caused by courier services or customs inspections.
Right of withdrawal (EU consumers)
In accordance with the Italian Consumer Code (D.Lgs. 206/2005) and Directive 2011/83/EU, consumers in the European Union may withdraw from the purchase within 14 days of receiving the goods, without giving any reason, by writing to info@turbomoka.it. Goods must be returned unused and in their original packaging within 14 days of the withdrawal notice; return shipping costs are borne by the customer. The right of withdrawal does not apply to personalised items, such as engraved products, as provided by art. 59(c) of the Consumer Code.
Returns and exchanges
- Items must be unused, in original condition, and returned in original packaging.
- Personalised items (engraved bases, tote bags printed with your logo, items made to your specification) are excluded from the right of withdrawal under Article 59(c) of the Consumer Code.
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
- To initiate a return, contact us at info@turbomoka.it.
Legal guarantee of conformity
Legal guarantee of conformity: consumers benefit from the two-year legal guarantee of conformity under Articles 128-135 of the Italian Consumer Code (Legislative Decree 206/2005). Any commercial warranty offered by Turbo Moka is additional to, and does not limit, the legal guarantee.
Intellectual property
All content on the Website, including text, images, logos, and product designs, is the intellectual property of Turbo Moka or its content providers and is protected by applicable copyright and trademark laws. Use of this content without written permission is prohibited.
Privacy
Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal data in accordance with the EU General Data Protection Regulation (GDPR).
Limitation of liability
Turbo Moka is not liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, our products or website. Our total liability for any claim shall not exceed the amount paid for the product in question.
Out-of-court dispute resolution
Out-of-court dispute resolution: the consumer may use the mediation services of the Milan Chamber of Commerce (Servizio di Conciliazione, Camera Arbitrale di Milano) or any other ADR body listed by the Italian Ministry of Enterprises. This does not affect the right to bring proceedings before the competent court.
Governing law
These Terms are governed by the laws of Italy. Any disputes shall be subject to the exclusive jurisdiction of the courts of Milan, Italy, without prejudice to the mandatory jurisdiction of the consumer's place of residence.
Amendments
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated revision date. Continued use of the Website after such changes constitutes your acceptance.
