AGB

Terms of Service

General information

These Terms and Conditions ("Terms") govern the use of the Turbo Moka website and the purchase of products through www.turbomoka.it (the "Website"). By accessing the Website or placing an order, you agree to be bound by these Terms.

Seller identification
Turbo Moka is a brand of MAUA S.r.l., a company registered in Italy.
Registered office: Corso Garibaldi 38, 20121 Milano (MI), Italy
Operating address: Via dei Lavoratori 9, 20090 Buccinasco (MI), Italy
VAT / Tax code: IT09680480960
REA: MI-2106419 · Share capital: € 12.121,00 fully paid
PEC: mauasrl@legalmail.it · Email: info@turbomoka.it · Tel: +39 346 352 9744

Eligibility

You must be at least 18 years old or the age of majority in your country to place an order on our Website. By using this site, you confirm that you meet this requirement.

Products and availability

All products are subject to availability. We reserve the right to modify or discontinue products at any time without notice. Product images and descriptions are provided for illustrative purposes; minor variations may occur.

Prices and payment

All prices are listed in Euros (€) and include Italian VAT where applicable. International customers are responsible for any customs duties, local taxes, or additional fees charged upon import.

We accept secure payments through the methods listed at checkout. Your payment method will be charged at the time of order confirmation.

Shipping and delivery

Turbo Moka ships within Italy and internationally. Delivery times, costs and customs terms are set out in our Shipping Policy. We are not liable for delays caused by courier services or customs inspections.

Right of withdrawal (EU consumers)

In accordance with the Italian Consumer Code (D.Lgs. 206/2005) and Directive 2011/83/EU, consumers in the European Union may withdraw from the purchase within 15 days of receiving the goods, without giving any reason, by writing to info@turbomoka.it. Goods must be returned within 14 days of the withdrawal notice; return shipping costs are borne by the customer. The right of withdrawal does not apply to personalised items, such as engraved products, as provided by Article 59(c) of the Consumer Code. Full details are in our Return and Refund Policy.

Legal guarantee of conformity

Consumers benefit from the two-year legal guarantee of conformity under Articles 128–135 of the Italian Consumer Code (Legislative Decree 206/2005). Any commercial warranty offered by Turbo Moka is additional to, and does not limit, the legal guarantee.

Intellectual property

All content on the Website, including text, images, logos, and product designs, is the intellectual property of Turbo Moka or its content providers and is protected by applicable copyright and trademark laws. Use of this content without written permission is prohibited.

Privacy

Please review our Privacy Policy for information on how we collect, use, and protect your personal data in accordance with the EU General Data Protection Regulation (GDPR).

Limitation of liability

To the extent permitted by law, Turbo Moka is not liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, our products or website. Our total liability for any claim shall not exceed the amount paid for the product in question. Nothing in these Terms limits the rights granted to consumers by mandatory law.

Out-of-court dispute resolution

The consumer may use the mediation services of the Milan Chamber of Commerce (Servizio di Conciliazione, Camera Arbitrale di Milano) or any other ADR body listed by the Italian Ministry of Enterprises. This does not affect the right to bring proceedings before the competent court.

Governing law

These Terms are governed by the laws of Italy. Any disputes shall be subject to the exclusive jurisdiction of the courts of Milan, Italy, without prejudice to the mandatory jurisdiction of the consumer's place of residence.

Amendments

We may update these Terms at any time. Changes will be posted on this page with an updated revision date and apply to orders placed after publication.