Versand

Shipping Policy

We ship from Italy (MAUA S.r.l., Via dei Lavoratori 9, 20090 Buccinasco, MI) to Italy, Europe and most international destinations.

Processing time

  • Orders are typically processed within 2-5 business days (excluding weekends and holidays).
  • Personalised or made-to-order items may require additional production time. Estimated dispatch times are shown at checkout or sent by email.

Shipping methods and delivery times

All orders ship with tracked courier services. Estimated delivery times after dispatch:

  • Italy: 3-14 business days
  • Europe: 7-20 business days
  • Rest of the world: 7-30 business days

Shipping costs

  • Italy: flat rate of 2.95 EUR on every order.
  • European Union (outside Italy), United Kingdom, Switzerland, Norway, Liechtenstein, Iceland, Albania, Bosnia and Herzegovina, Serbia and Montenegro: shipping is included in our prices. Free shipping on orders from 80 EUR; 15 EUR on orders under 80 EUR.
  • United States: prices include shipping and all import duties (DDP). You will never be asked to pay tariffs, customs fees or any other charge on delivery. Free shipping on orders from 80 EUR; 15 EUR on orders under 80 EUR.
  • Canada: shipping is included in our prices. Free shipping on orders from 80 EUR; 15 EUR on orders under 80 EUR. Any import taxes are paid on delivery.
  • Rest of the world: 35 EUR on orders up to 78 EUR; 20 EUR from 78.01 to 199 EUR; free from 199.01 EUR.
  • Prices shown in local currency are converted from euro; the final amount is shown at checkout.

Delivery in Italy: pickup points

To speed up delivery and make sure your parcel arrives safely, orders shipped within Italy are delivered to a courier pickup point located within about 500 m of the address you give us. You will receive a notification with the pickup point's address and opening hours, and the parcel is held for you there for several days. Home delivery is used only in areas where no pickup point is available near your address.

Consegna in Italia: punti di ritiro. Per velocizzare la consegna e assicurarci che il pacco arrivi al sicuro, gli ordini spediti in Italia vengono consegnati a un punto di ritiro del corriere entro circa 500 m dall'indirizzo indicato. Riceverai una notifica con indirizzo e orari del punto di ritiro, dove il pacco resta in giacenza per alcuni giorni. La consegna a domicilio avviene solo nelle zone in cui non e disponibile un punto di ritiro vicino al tuo indirizzo.

International shipping and customs

  • Shipments outside the EU are sent under DAP (Delivered at Place) terms, except the United States, which we ship DDP with duties paid by us. Import duties, taxes and customs clearance fees charged by the destination country are not included in the product or shipping price and are the customer's responsibility.
  • Refusal to pay these charges is not a valid reason for order cancellation. Refused parcels are handled as described in our Return and Refund Policy.
  • We are not liable for delays caused by customs or local authorities.

Tracking your order

Once your order ships you will receive a confirmation email with a tracking number and link.

Lost, delayed or damaged parcels

If your parcel is delayed, appears lost or arrives damaged, contact us at info@turbomoka.it. We will help track it and, where applicable, open an investigation with the courier. For returns and refunds, see our Return and Refund Policy.